FAQs (Frequently Asked Questions)

List of Commonly Asked Questions

Shipping & Delivery

How long will it take for my office furniture to be delivered and arrive?

Do you really offer free shipping on all orders?

How can I chase up an order or delivery that I have made?

How much do you charge for delivery outside of UK mainland?

Do you deliver abroad and to foreign addresses?

Assembly & Fitting

Are you able to install the office furniture for me?

Do you charge for assembling, installing, and fitting furniture?

Returns & Refunds Policy

What happens if I don’t like the furniture and want to return it?

My delivery has arrived but a part is damaged or missing what shall I do?

Making an Order & Online Security

What payment methods do you accept?

Can I make an order over the telephone?

What happens once I have made an order online?

Are my credit card and personal details safe when buying online?

What do you do with my email data?

Reasons to Buy From Kima

Who am I buying my office furniture from?

Is buying online from Kima safe and secure?

I have found the product cheaper elsewhere; will you beat that price?